Passengers – How can we help you

Get in contact

Please fill in the below form and one of our friendly team members will assist with your request

First name*

Last name*

Email*

How can we help?*

So that we can find a record of the trip in our system, please answer the following questions to the best of your ability. You’ll find a record of of this info on your trip receipt.

So that we can find a record of the trip in our system, please answer the following questions to the best of your ability. You may be able to find a record of some of this info in your bank statements.

Date of trip*

Time of trip*

Pick-up address*

Drop-off address*

Don’t know pick-up address

Don’t know drop-off address

Pick-up suburb*

Drop-off suburb*

Exact fare value (cost of trip)*

First 6 digits of your card number*

Last 3 digits of your card number*

Item(s) lost*

Why do you believe you were overcharged?*

Any other info you may have

What do you need help with?*

Additional info upload (bank charge, paper receipt)

We are collecting your personal information so that you can use, and we can provide you with, goods and/or services. Our Privacy Policy explains how we use your information and how you can access and/or correct it. We will not disclose the information you’ve provided unless required or authorised by law, or in accordance with our Privacy Policy. Please contact privacy@a2baustralia.com if you have any questions or concerns.